High Lockout
2948 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler is struggling to stay lit when it is running at its lowest power level, often causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No flame signal with low output

What causes this fault?

This fault occurs when the boiler's internal sensor can no longer detect a steady flame while the unit is operating at its quietest, most efficient setting. The most common reason is that the sensing probe has become dirty or worn out, though it can also be caused by the gas valve failing to deliver a consistent flow of fuel at low pressures.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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