High Lockout
363 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has encountered an internal communication error between its main electronic control boards, meaning it cannot currently function or heat your home.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System fault boiler electronics / basic controller

What causes this fault?

This fault occurs when the boiler's two main 'brains'—the primary control board and the display board—stop talking to each other. It is usually caused by a loose internal connection, a glitch in the software, or a component failure on one of the electronic circuit boards. Think of it like a computer crashing because two internal parts can no longer share information.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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