High Lockout
6.A on Worcester Bosch Greenstar CDi Compact

Your boiler has failed to ignite properly, meaning it cannot create a flame to provide heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Last fault

What causes this fault?

This fault occurs when the boiler attempts to light several times but fails to detect a stable flame. The most common reasons include a lack of gas reaching the burner, contaminated ignition electrodes that can no longer create a spark, or a faulty gas valve preventing the fuel from flowing correctly.

This fault is more frequent during extreme cold snaps, as the internal components work harder and any moisture in the external gas meter or pipework can freeze, restricting the gas supply.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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