High Lockout
8.A on Worcester Bosch Greenstar CDi Compact

Your boiler's internal computer has lost its identity because the memory chip is either loose or failing.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Software version CF

What causes this fault?

This fault occurs when the boiler's main control board loses communication with a small memory chip called a code plug, which tells the boiler exactly which model it is. The most common reason is that the chip has vibrated loose over time or its electronic circuits have failed, meaning the boiler can no longer operate safely without knowing its own identity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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