What the manual says
Manufacturer manualFlame detected even though appliance is switched off
What causes this fault?
This fault occurs when the boiler's internal sensors continue to detect a flame signal even after the gas supply has been shut off. The most common reason is a contaminated flame electrode sending a false signal, or a fault within the main control board that is misinterpreting electrical noise as a live flame.
Engineer required
This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like F7: no call-out fees, no surprise bills.
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