High Lockout
01 on Glow-worm 30ci Plus

Your boiler has stopped working because it cannot light the gas burner to provide heating or hot water, usually because the gas supply is interrupted or the ignition spark has failed.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition fault (lockout) caused by no gas, no detection

What causes this fault?

This fault occurs when the boiler attempts to light but fails to detect a flame after several tries, forcing the system into a safety shutdown. The most common reasons are an interruption in the gas supply, a build-up of carbon on the ignition probes, or a component failure that prevents the spark from starting the fire.

This fault is more common during the first cold snap of winter, as gas valves can occasionally stick after long periods of inactivity during the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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