High
L2E on Ideal HP290

Your heat pump has stopped working because its internal electrical cooling system has become too hot.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Inverter High Temperature

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 94.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical brain of the heat pump, known as the inverter, gets too hot and shuts down to prevent permanent damage. The most common reasons are a failure of its dedicated cooling fan or the thermal paste that transfers heat away from the electronics becoming dry and ineffective. It can also be caused by debris blocking the air vents, preventing the unit from cooling itself down properly during operation.

This fault is more common during summer heatwaves when high outdoor temperatures make it much harder for the internal cooling system to keep the electronics at a safe operating temperature.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like L2E: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful