High Lockout
E35 on Potterton Gold Combi HE

Your boiler is detecting a flame when there shouldn't be one, leading to a safety lockout to prevent incorrect operation.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame circuit / parasitic flame fault

What causes this fault?

This fault occurs when the boiler's internal sensors detect a flame after the burner should have switched off, or even before it has started. The most common reasons are a dirty or damaged sensing electrode sending a false signal, or a malfunction in the main control board that misinterprets electrical current as a live flame.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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