High Lockout
E04 on Vokera Condexa Pro

Your boiler has shut down to protect itself because a safety sensor has detected a fault with the burner or the ignition process.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Water differential pressure switch (insufficient water or circulation)

What causes this fault?

This fault occurs when the boiler's control system fails to detect a steady flame after several attempts to light. The most common reasons are a buildup of carbon on the ignition parts, an inconsistent fuel supply, or a sensor that has become too dirty to 'see' the flame. It functions as a safety shutdown to ensure gas does not flow without being safely burned.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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