High
E13 on Vokera Pinnacle

Your boiler's main control board has suffered an internal electronic failure and can no longer manage the system's functions.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Internal fault (PCB)

From this model's manual
Verified against the Vokera Pinnacle installation & service manual, page 26.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal computer brain suffers a hardware failure, meaning it can no longer safely coordinate the various sensors and components. The most common reasons include standard wear and tear of electronic capacitors or damage caused by an external electrical power surge. Because the control board is the central processing unit, the boiler shuts down immediately as it can no longer guarantee safe operation.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like E13: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful