High Lockout
E13 on Vokera Pinnacle

Your boiler's main control board has suffered an internal electronic failure and can no longer manage the system's functions.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Internal fault (PCB)

What causes this fault?

This fault occurs when the boiler's internal computer brain suffers a hardware failure, meaning it can no longer safely coordinate the various sensors and components. The most common reasons include standard wear and tear of electronic capacitors or damage caused by an external electrical power surge. Because the control board is the central processing unit, the boiler shuts down immediately as it can no longer guarantee safe operation.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Related fault codes

E11View →E12View →E15View →

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