High Lockout
A02 on Potterton Powermax HE

Your boiler is struggling to circulate water properly or is heating up too quickly, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System response fault

What causes this fault?

This fault occurs when the boiler detects that the water inside is heating up much faster than expected or isn't moving through the system correctly. The most common reason is a failed internal pump or a blockage, such as heavy limescale or sludge, preventing the heat from being carried away to your radiators and taps.

This fault is more frequent during the autumn when heating systems are switched back on after a long summer, as internal pump parts can become stuck through lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful