High
A02 on Potterton Powermax HE

Your boiler is struggling to circulate water properly or is heating up too quickly, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

System response fault

From this model's manual
Verified against the Potterton Powermax He installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler detects that the water inside is heating up much faster than expected or isn't moving through the system correctly. The most common reason is a failed internal pump or a blockage, such as heavy limescale or sludge, preventing the heat from being carried away to your radiators and taps.

This fault is more frequent during the autumn when heating systems are switched back on after a long summer, as internal pump parts can become stuck through lack of use.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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